Privacy Policy

The Neptune Resort is committed to protecting the privacy of visitors to its web site (the “Site”).

This Privacy Statement describes the privacy practices of The Neptune Resort for data that we collect:

  • through websites operated by us from which you are accessing this Privacy Statement
  • through the software applications made available by us for use on or through computers and mobile devices (the "Apps")
  • through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our "Social Media Pages")
  • through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us
  • when you visit or stay as a guest at our hotel, or through other offline interactions

Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the "Online Services" and, together with offline channels, the "Services." By using the Services, you agree to the terms and conditions of this Privacy Statement.

Information Collection & Cookies

We collect personal information when you make a reservation, communicate with us, or otherwise connect with us or post to social media pages, register to receive information from us, providing us feedback, or participate in a survey, contest or promotional offer.  When you choose to use these features, we ask for information such as your name, e-mail address, mailing address, phone number, and other personal information (“Personal Information”).  Personal information is also collected throughout your guest journey.  We use Personal Information for the following general purposes: to fulfill your requests for certain information and services offered through the Site, to create personal accounts, to develop new offerings, to facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to complete your reservations and stay (for example to process your payment), to send users press releases, send marketing communications or promotional offers as well as customer satisfaction surveys, or other general information about The Neptune Resort, to meet any applicable legal and regulatory requirements, and to respond to any feedback you submit.

Through the Site, we may automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Chrome, Internet Explorer or Firefox) settings. Each browser is a little different, so look at your browsers help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly.

For more information about cookies, please visit this site www.allaboutcookies.org/.

Protecting Personal Information

When you give The Neptune Resort Personal Information, we take steps to ensure that your information is treated securely. The Neptune Resort uses industry-standard encryption technologies when transferring and receiving sensitive visitor data via the Site. We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section, below.

We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the The Neptune Resort, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Updating Personal Information and Preferences

If you have provided us with Personal Information and would like to change, correct, or request access to your Personal Information or update or cancel your registration, you may do so by emailing us at info@TheNeptuneResort.com

If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can contact us at info@TheNeptuneResort.com or by mail:

The Neptune Resort

2310 Estero Boulevard

Fort Myers Beach, FL 3393